Privacy Policy
Last Updated: November 2025
1. Introduction
Orvex IntelliSense ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our economic and geopolitical intelligence research platform.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, password
- Profile Information: Company name, job title, industry (optional)
- Communication Data: Messages you send to our support team
2.2 Payment Information
Payment processing is handled by Paddle.com, our Merchant of Record. We do not store your credit card information on our servers. Paddle processes and secures all payment data in compliance with PCI-DSS standards. Please refer to Paddle's Privacy Policy for details on how they handle your payment information.
2.3 Automatically Collected Information
- Usage Data: Pages viewed, features accessed, time spent on platform
- Device Information: Browser type, operating system, IP address
- Cookies and Tracking: Session cookies, analytics cookies (see Section 7)
3. How We Use Your Information
We use collected information for:
- Service Delivery: Providing access to intelligence reports and platform features
- Account Management: Creating and managing your account, authentication
- Billing: Processing payments and sending invoices (via Paddle)
- Communication: Sending important updates, security alerts, and service notifications
- Improvement: Analyzing usage patterns to improve our service
- Security: Detecting and preventing fraud, abuse, and security incidents
- Legal Compliance: Complying with legal obligations and enforcing our Terms of Service
4. Marketing Communications
We may send you marketing emails about new features, reports, or offers. You can opt out at any time by:
- Clicking the "unsubscribe" link in any marketing email
- Adjusting your email preferences in your account settings
- Contacting us at privacy@orvex.pro
Note: You cannot opt out of essential service emails (account notifications, billing, security alerts).
5. Information Sharing and Disclosure
5.1 We DO NOT Sell Your Data
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
5.2 Service Providers
We share information with trusted third-party service providers who assist us in operating our platform:
- Payment Processing: Paddle.com (Merchant of Record)
- Hosting: Cloud infrastructure providers
- Analytics: Usage analytics and monitoring services
- Email: Transactional email delivery services
These providers are contractually bound to protect your data and use it only for the services they provide to us.
5.3 Legal Requirements
We may disclose your information if required by law, legal process, or government request, or if necessary to protect our rights, property, or safety, or that of our users or the public.
5.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change.
6. Data Security
We implement industry-standard security measures to protect your information:
- Encryption of data in transit (HTTPS/TLS)
- Encryption of sensitive data at rest
- Regular security audits and monitoring
- Access controls and authentication
- Secure password hashing
However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Cookies and Tracking Technologies
We use cookies and similar technologies for:
- Essential Cookies: Required for authentication and platform functionality
- Analytics Cookies: Understanding how users interact with the platform
- Preference Cookies: Remembering your settings and preferences
You can control cookies through your browser settings. Disabling essential cookies may limit platform functionality.
8. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. After account closure, we may retain certain information for:
- Legal compliance and dispute resolution
- Fraud prevention and security
- Financial record-keeping requirements
Aggregated, anonymized data may be retained indefinitely for analytics and research.
9. Your Rights
Depending on your jurisdiction, you may have the following rights:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Portability: Receive your data in a portable format
- Objection: Object to certain processing activities
- Withdraw Consent: Withdraw previously given consent
To exercise these rights, contact us at privacy@orvex.pro
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.
11. Children's Privacy
Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the platform. The "Last Updated" date at the top indicates when changes were made. Continued use of the Service after changes constitutes acceptance.
13. Contact Us
For questions or concerns about this Privacy Policy or our data practices:
Email: privacy@orvex.pro
General Support: support@orvex.pro
By using Orvex IntelliSense, you acknowledge that you have read and understood this Privacy Policy.